To be eligible to participate in a multi-market contest you must be listening
to a Clear Channel radio station originating in the Total Survey Area of the
market you reside.
Question: Does your
streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: Will your streaming system work with more than the Internet
Explorer browser?
Answer: Probably not. If you use an AOL browser, a browser with frames like
Hotmail or any other specialized / altered browser you may not be able to get
the online player to work properly. Make sure you don't have a FunWebProducts
application installed on your system. It will prevent your player from working.
Question: I still don’t hear anything! What’s wrong?
Answer: Odds are good it’s because you’re using a pop-up ad blocker. This player
“pops-up,” so if you’ve blocked pop-ups, you’ve blocked the tuner from opening.
If you do have a pop-up blocker on your system, either temporarily disable it
or hold down the "CTRL" key while clicking to open the Login Screen
or Player. If the "CTRL" key doesn't work, consult the directions
found in your pop-up blocker "read me" file.
Question: My tuner says “buffering” a lot and drops in and out. What’s
the deal?
Answer: If you are having connection or buffering problems, check your internet
connection speed. Slow connect speeds and unstable/old dial-up modems can cause
the audio to "never" play or constantly buffer. If you are using a
dial-up connection (modem), you will usually get varying connection speeds.
Often, the speed is much slower than your 28k or 56k modem is capable of producing.
We recommend calling your Internet Service Provider to inquire about alternate
dial-in numbers. Hopefully, they will have several numbers you can try to get
a good connect speed.
Question: Why do I hear different commercials, public service announcements
and music when you’re regular playing commercials over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial production
agencies prohibit us from carrying our normal over-the-air commercials. Most
of these are extracted from the stream. We then insert specials ads into the
stream so you don’t hear dead air for minutes at a time. We play free public
service announcements as way of helping non-profit and community groups get
their messages out. We sometimes play some music, because….well, we’re radio
– and we like music.
Question: Hey, I’m with a non-profit group and I’d love to get my public
service announcement on your stream for free! How do I do that?
Answer: You’ll find our mailing address on the homepage of this website. Mail
us your recorded public service announcement as an .mp3 file on a cd. On the
address label, please put: “Attention Internet Content Department.” Do not email
us sound files. We will not accept submissions that way. PSAs should be recorded
in exact fifteen, thirty or sixty second increments. With the cd, please include
the run dates of the announcement, a contact person who can answer questions
and other facts about your non-profit group on your official letterhead. Cds
without the official letterhead will not be used. We do reserve the right to
use or not use submissions at our own discretion.
Question: Why am I hearing your stream on a delay from the over the
air broadcasts?
Answer: We send our over the air signal to a streaming company called EON Streams
who then processes it and sends it out over the internet. This creates some
delay. More delay is caused intentionally to allow the tuner a “buffer” which
picks up scrambled bits and bites and then reassembles them so that it sounds
as if nothing has been missed in the process. In other words, it creates less
drop-out this way. Yes – it does make it tough to play some contests when a
delay is involved. We are aware of this, but at this time, there’s not much
we can do about it.
Question: I’ve emailed you a question, comment, complaint or compliment
and haven’t heard back from you today or yesterday! Why?
Answer: We wish we could respond to everyone immediately, but we do not have
24/7 customer support. Please know that we do appreciate all feedback and do
try to get back to everyone eventually.
Question: Why do you “block” some programs on your stream that I can
hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain sports
or music programs. We do streaming for free – but not everybody does – so if
we stream something for free that someone else is charging a fee for – well
you know….that’s why law degrees are so popular!
WINDOWS USERS:
**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT
which are no longer supported by Microsoft. If you have Windows Media Player
version 6.4, you will not be able to access the player. An unaltered version
of Internet Explorer 5.5 or higher must be used in all configurations below.
The earliest version of Windows Media player capable of working with the player
is below:
Windows Media Player 7.1
System Requirements for this version below:
Minimum:
Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000, or Windows Millennium
Edition
Pentium 166 megahertz (MHz) processor
32 MB RAM
28.8-kilobits per second (Kbps) modem
16-bit sound card
256-color video card
Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition
or Windows XP
Pentium or AMD Athlon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / 56-Kbps modem
24-bit true color video card
Windows 98 SE Users: We recommend downloading Windows Player 9 Series.
Windows 98 Users: Please consider downloading this player, Windows Media Player
7.1. (The Windows Media Player 9 Series is not supported on your Operating System.)
MAC USERS:
Below are the minimum requirements for Mac users.
1. All Mac users must use either Internet Explorer 5 or Safari.
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet Explorer
5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer
Also, as an alternate choice for Mac OS X:
Apple® Safari for Mac OS X
http://www.apple.com/safari/
2. All Mac users must use Windows Media Player. The version of WMP is determined
by the OS of the Mac user. The links for each version of WMP needed for each
Mac OS are below:
Windows Media Player 7.1 for Mac OS 8.1 and higher
http://www.microsoft.com/windows/windowsmedia/download/mac71.aspx
Windows Media Player 9 for Mac OS X
http://www.microsoft.com/windows/windowsmedia/software/macintosh/osx/default.aspx
The only problem for MAC users associated with Windows Media Player relates
to Multi-bit rate steams.
Multi-bit rate streams won’t work on a MAC. The best way around the issue is
to use separate bit rate streams for each piece of media you whish to access.
This option is determined by CCRi.
Basically, the players are accessible to any user having a Mac OS 8.1 and higher
using Internet Explorer 5 or Safari and Windows Media Player 7.1 and higher.
Tech Tips
Always make sure you have the latest versions of the critical software needed
to listen to Online. Always check your system for the latest updates available
for Internet Explorer and Windows Media Player. If you must install a newer
version of Windows Media Player, do so on top of your existing version. DO NOT
uninstall the old version. This is very important.
Click on the links below to get your FREE updates:
http://windowsupdate.microsoft.com
the Internet Explorer and Windows Operating System updates, patches and fixes.
http://www.windowsmedia.com/download for the latest Windows Media
Player compatible with your system.
© 2012
